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Tuesday, June 15, 2010

Windows 7 Account Lockout (How to trace source?)

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Winodws 7 Account Lockout (How to trace source?)

 

Once we confirm the problematic computer, we can perform further research to locate the root cause. Actually, there are many possible causes for bad password, such as cached password, schedule task, mapped drives, services, etc. Please remove the previous password cache which may be used by some applications and therefore cause the account lockout problem. 

 

Troubleshooting steps:

 

1. Click Start, click Run, type "control userpasswords2" (without the quotation marks), and then click OK.

2. Click the Advanced tab.

3. Click the "Manage Password" button.

4. Check to see if these domain account's passwords are cached. If so, remove them.

5. Check if the problem has been resolved now.

 

If there is any application or service is running as the problematic user account, please disable it and then check whether the problem occurs.

 

 

 

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